TORONTO, Four Seasons Hotels and Resorts, the world’s leading luxury hospitality company, has expanded its award-winning App and Chat platforms with enhanced residential features, giving Four Seasons Private Residence homeowners and residents the ability to connect with their designated residential teams from their phones, tablets or computers.
The new residential digital experience, integrated with both the Four Seasons App and fourseasons.com, has been introduced to enhance and further customise the Four Seasons residential lifestyle experience, allowing residents to securely manage and maintain their home, connect with their designated Four Seasons team members, and request services with ease and convenience.
The Four Seasons App and Four Seasons Chat are a key pillar of Lead With Care, the new health and safety program developed in response to COVID-19. Along with heightened cleanliness and disinfection measures, social distancing, and employee training, Four Seasons is leveraging technology in order to limit face-to-face interactions while maintaining the highest levels of personal service.
Lead With Care was developed with guest, resident, and employee health and safety at top of mind. With 44 residential projects around the globe, and one third of development projects including a residential component, the residential extension of the Four Seasons App and Four Seasons Chat will be integral in delivering safe, secure and contactless service to residents around the globe.
“We’ve already seen great success in enhancing the guest journey through the award-winning Four Seasons App and Four Seasons Chat, leveraging technology with a distinctly human approach. We’re using the same state-of-the-art technology, while tailoring it further to be relevant to our homeowners,” said Christian Clerc, President, Global Operations, Four Seasons Hotels and Resorts. “In times like these, when contactless service is paramount, this digital experience will be incredibly important in allowing us to stay connected with our residents, while never compromising on our legendary service.”
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Source: PR Newswire